It is your responsibility to make sure our products do not violate your local building codes. Custom built or designed items are not returnable for any reason.
Please check with your local building department or governing agencies for proper approvals before purchasing. We are not responsible for local codes and or if any of our products are or are not approved.No returns on products that contain electronics (if they were used or installed).No returns will be accepted for ICS/ Fire Falls, or any other standard or custom fire pits.No returns or exchanges will be accepted for any custom metal products or electronics what so ever!.All returns must have a return authorization (we are not responsible for products being shipped to incorrect addresses due to non-compliance of this policy).(30% to 70%) Glass/ burning products 30%, Burners 50%, Custom Burners 70%, Metal Pans or any Custom Metal Work, Electronics are not returnable ever! Restock fees may apply depending on which items are being returned.Refunds will not be given for non-product labor costs (consulting fees, installation fees, labor, shipping etc.).Refunds will be made towards product cost only.Returned products that are damaged in transit will not be able to be refunded.Returned products must be packaged well to avoid damage in transit, or you will be responsible for the damage.Returned products must be unused and/or unmixed.All returns must be made within 30 days of purchase with exceptions only by management.If a package or packages are left at your door per your request, you will be the responsible party. It is also refereed to as a Signature service. This is called an indirect or direct signature request.
No package will be left at your door unless you sign for it.
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